For the convenience of our Canadian customers, we have a Return Facility located in Etobicoke, Ontario where you can send your returns/exchanges. This is a more cost-effective option than having your merchandise sent back over the Canada/U.S. border. To get started, please follow the instructions below:
OUR CANADIAN RETURNS ARE EASY AS 1, 2, 3!
- Fill out the return form on the back of your invoice.
- Place items inside your returning package and take it to your local Canada Post.
- Ship your package to our Canadian Return facility located at 1149 Martin Grove Road in Etobicoke, Ontario M9W 4W7. We will take care of the rest!
Do you offer a Canadian Return Label?
- Currently, we do not offer a Canadian Return Label option. Our Prepaid Return Labels are only valid for shipments within the continental U.S. However, your exchange will ship out to you at no charge once your return is received!
I do not have any paperwork from my order. What do I do?
- If you need another Canadian Return Form , simply print one off our website and enclose it with the product being returned and your original order number. Otherwise, reference your name, order number, and address on a piece of paper and include it inside your returning package.
Will I be getting credit or a gift card for my return?
- It generally takes 2-3 weeks for Canadian Returns to be received at our location in Slinger, Wisconsin. To expedite this process, please call us at 1-800-875-9453 and provide your return tracking number. We appreciate your patience and make every attempt to process your return as soon as possible!
How long will it take to receive my exchange?
- After your exchange is processed and shipped, it will take 4-7 business days for it to be received to your location. Please allow an additional 2-3 business days for shipments going to rural areas of Canada.
Where do I send my Canadian Return?
- You can ship your package to our Canadian Return Facility located at 1149 Martin Grove Road in Etobicoke, Ontario M9W 4W7. We recommend using Canada Post for the most cost-effective return option.